When something isn’t working right with your computer, or you just don’t know how to solve a problem with a troublesome application, you call our help desk that’s what we’re here for. A friendly technician will respond to your request weekdays between 5am and 5pm (Pacific time). If your question isn’t urgent, feel free to send us an email and we’ll get back to you right away.

Out top priority is that any and all issues you have with your computers and network are solved before they even begin to slow down staff productivity. We do this by using a very friendly ticketing system. Take a look:

 

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When a problem comes up, we’ll open a ticket detailing your concern. Usually the process starts when your staff phones or emails us, but we also track tickets for issues detected automatically through our 24-hour network monitoring system. At any time you can check the status of your open request, track and review who called, what the problem was, and how it was solved. No ticket ever slips through the cracks.

Our aim is always to work around your staff, rather than interrupting them when something needs to be fixed. That’s why we’ll do our best to accomplish any onsite work in the least obtrusive way possible. Often we can remedy problems during lunch or after hours to prevent disrupting a person’s productive workday.

Your personal Chief Technology Officer (CTO) will schedule periodic meetings to give you detailed updates and make sure your business is gaining every possible value from our services. While we offer copious reporting and metrics, these often esoteric technology reports are discussed in business terminology: ways for you to save money and increase productivity. Your CTO has years of experience and is an important contact for critical business decisions; he or she is there to make you aware of upcoming upgrades that will provide your business with new capabilities, productivity tools that can help meet your goals, budget planning, and much more.

We do even more for you behind the scenes. Advantage Microsystems has made a substantial investment in advanced network management tools so that your company may spend its valuable resources elsewhere. Our technicians monitor your network at all times, always on the lookout for any anomalies, missed backups, security threats, potential crashes, update problems or email malfunctions. If we notice a glitch, we fix it. If a key program is crashing regularly, we investigate the issue and solve it.